2 - 5 day turnaround time
When we recieve your Fitbit we get to fixing it, quick.
You're only 3 steps away from getting your Fitbit repaired.
Get Fitbit Repair Price
Fill out the repair form
Get a commitment free estimate for your Fitbit.
Send in your Fitbit
We provide a FREE pre-paid shipping label to us and back. (USA only)
Get your Fitbit back
We contact you about your repair and let you know when it's complete and ready to be shipped back for you to enjoy again.
The renewed by Joe's GE difference
In addition to 5 star service you get:
100 day limited warranty
All repairs are backed by Joe's 100 day limited warranty.
Repaired by JoesGE certified techs
Each repair technician has undergone rigorous training before becoming a certifed repair tech.
Using the best parts
We use the best OEM parts to repair your device and make it look new and if there aren’t any OEM parts available, we invest into making a quality replacement part of our own.
COMMONLY ASKED QUESTIONS
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What is the process?
Fill out the form on our website. Print out a pre-paid label we email you. (we pay for the shipping). Ship your device. Wait 3-5 business days. We receive your package. Wait 2-3 business days for a tech to verify the needed repair. Confirm the cost. Wait 1-3 business days. Make the payment. Wait 3-5 business days. Get stoked.
IMPORTANT - Make sure you are not sending JoesGE the original box(es) your device(s) came with. Do not include any accessories. We only need the device(s) being repaired.
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How do I pay?
We accept debit, credit, or PayPal. After you confirm the repair and we complete the repair... we will send you a secure payment link where you'll be able to make a payment via debit, credit, or PayPal. Once the payment is complete, we will ship your item(s) to you.
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How long will this take?
Whole process will take between 1-2 weeks from the day it leaves your possession to the day it gets back to you.
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Are there hidden fees/will you charge me for the repairs without me
confirming them?
NO, we will contact you with the cost before we start repairs.
However, should you decide not to proceed with a repair after receiving a quote or if the item is found to be fully functional with no issues, a $40 service fee will be charged to cover shipping and diagnostic costs. Optional return shipping insurance is available at an additional cost.
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How will you contact me?
We'll contact you via email & text
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How long do I have to pay?
Thirty (30) days after being notified by Joe's GE that your device has been serviced.
ℹ️ If you have not paid all charges due within thirty (30) days after being notified by Joe's GE, Joe's GE will consider your product abandoned and may dispose of your product in accordance with applicable law.
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What happens if you can't fix my stuff?
If your device is listed in our repair form and for some reason repairs are not possible, we will send the device back to you free of charge.
ℹ️ If you send us a device that is not listed in our repair form or is non-genuine (fake/counterfeit), we will charge $25 to return it.
ℹ️ℹ️ Free Return on Non-repairable Items: If we determine that we cannot repair your item and the repair service is listed on our website, we will return the item to you free of charge.
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What happens if I send an item for repair that is not listed on your service offerings?
If you send an item for repair that is not listed on our service offerings, there will be a $25 fee to cover the cost of returning the item to you. Optional return shipping insurance is available at an additional cost.
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Will I lose my data
We understand that your data is valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. JoesGE is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment a rising out of the services provided by JoesGE. We can not guarantee that you will get your data back or that you will not lose your data. It is up to you to back up your data.
Fitbit Repair
Fitbit repair services we offer
- Screen Replacement (damaged, cracked or broken screen)
- Battery Replacement (no power or bad battery life)
- Heart Rate Replacement (no heart rate)
- Vibrator Replacement (vibration not working)
- Motherboard Replacement (not powering on or water damage)
These are the models of Fitbit fitness trackers we repair
- Fitbit Sense (FB512)
- Fitbit Sense 2 (FB521)
- Fitbit Versa 2 (FB507)
- Fitbit Versa 3 (FB51)
- Fitbit Versa 4 (FB523)