Joe's Gaming and Electronics is obsessed with total customer satisfaction so we go the extra mile to ensure that customers are happy with their entire shopping and device repair experience.
The following is a list of voluntary warranties and guarantees offered by Joe's Gaming and Electronics. Contact us if you are having concerns with your item support@joesge.com or call 360.362.1722.
100-day limited warranty - repairs
We are specialist in electronics repairs. Therefore we only repair items that we can stand behind with our 100 day warranty against defects in workmanship under normal use. Our repairs are performed by expert technicians at Joe's in-house repair center. All repaired products are tested and verified to work properly prior to shipment.
This warranty excludes damage resulting from abuse, liquid damage, accidents, modifications, unauthorized repairs or other causes that are not defects in workmanship.
Per manufacturers specs most smartwatches and fitness trackers are water resistant, but not water proof (see your owners manual). Liquid damage to these devices is not a defect in workmanship and is also excluded from the warranty.
We are not responsible for return shipping on warranty repairs outside of the United States of America.
100-day limited warranty - products
We are specialist in electronics and video gaming merchandise. Therefore we only sell items that we can stand behind with our 100 day warranty against defects in workmanship under normal use. Our refurbished products are repaired and restored to a like-new state, by Joe's in-house repair center. They are verified to work properly and include all parts and accessories (original or comparable substitutes). All refurbished products sold by Joe's Goods, LLC (Joe's Gaming & Electronics) include a 100 day warranty. If you find your purchase to be defective or not what you expected, we'll work with you to make it right!
This warranty excludes damage resulting from abuse, liquid damage, accident, modifications and unauthorized repairs or other causes that are not defects in product.
We are not responsible for return shipping on products that are sent outside of the United States of America.
Extended warranty options - Products
We offer extended device protection plans through Extend. They make the process of filing a claim effortless with their 24/7 automated claims assistant Kaley or their Phenomenal Team of Customer Service Agents-in fact, most claims are resolved within 90 seconds of contacting them.
Returns - 30 days
If you aren't thrilled with your purchase, you can return most items for an exchange or your money back, within 30 days of receipt.
We want you to be happy with your purchase therefore we offer a 30-day money-back guarantee on any products purchased directly from JoesGE.com. The product must be returned to us and you must provide proof of purchase. You have the option to replace the product at no charge, exchange the product with a product that is of equal value or refund the purchase price of the product.
If you purchase a part or product and would like to return it, the security sticker must not be removed. If the security sticker is removed, the item will not be eligible for a refund.
To request a return, reach out to us via email @ Support@JoesGE.com
Bedtime reading material:
JOE'S GOODS IS NOT RESPONSIBLE FOR DAMAGES RESULTING FROM ANY BREACH OF WARRANTY INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF REVENUE, AND LOSS OF ANTICIPATED PROFITS. JOE'S GOODS WARRANTIES DO NOT COVER ANY THIRD PARTY DEVICES OR THE PERSONAL PROPERTY OF ANY CONSUMER. ANY ALTERATION, CHANGE, MODIFICATION, OR REPAIR (OTHER THAN REPLACEMENT OF A REPLACEABLE COMPONENT) MADE TO THE PRODUCT BY A PARTY OTHER THAN JOE'S WILL VOID THIS WARRANTY. JOE'S RESERVES THE RIGHT TO REFUSE WARRANTY REPLACEMENT FOR SUSPECTED FRAUD OR ABUSE OF JOE'S WARRANTY POLICY CONTAINED HEREIN. JOE’S WARRANTIES AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED. JOE'S SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF THE LAW PROHIBITS JOE'S FROM DISCLAIMING IMPLIED WARRANTIES OR WARRANTIES OF MERCHANTABILITY, ALL SUCH WARRANTIES ARE LIMITED TO THE DURATIONS REFERRED TO HITHERTO.