COMMONLY ASKED QUESTIONS

• What is the process?

  Fill out the form on our website. Print out a pre-paid label we email you. (we pay for the shipping). Ship your device. Wait 3-5 business days. We receive your package. Wait 2-3 business days for a tech to verify the needed repair. Confirm the cost. Wait 1-3 business days. Make the payment. Wait 3-5 business days. Get stoked.

  IMPORTANT - Make sure you are not sending JoesGE the original box(es) your device(s) came with. Do not include any accessories. We only need the device(s) being repaired.

• How do I pay?

  We accept debit, credit, or PayPal. After you confirm the repair and we complete the repair... we will send you a secure payment link where you'll be able to make a payment via debit, credit, or PayPal. Once the payment is complete, we will ship your item(s) to you.

• How long will this take?

  Whole process will take between 1-2 weeks from the day it leaves your possession to the day it gets back to you.

• Are there hidden fees/will you charge me for the repairs without me confirming them?

  If you choose not to have any repair work done on your console(s) there will be a $40 fee to which covers diagnostics and shipping fees.

• How will you contact me?

  We'll contact you via email & text

• How long do I have to pay?

  Thirty (30) days after being notified by Joe's GE that your device has been serviced.

  ℹ️ If you have not paid all charges due within thirty (30) days after being notified by Joe's GE, Joe's GE will consider your product abandoned and may dispose of your product in accordance with applicable law.

• What happens if you can't fix my stuff?

  If we are unable to repair this item, we will offer you a trade in. However, if you do not accept the trade in then you will be charged $40 to cover shipping fees back to you.

• What happens if I send an item for repair that is not listed on your service offerings?

  If you send an item for repair that is not listed on our service offerings, there will be a $25 fee to cover the cost of returning the item to you. Optional return shipping insurance is available at an additional cost.

• Will I lose my Xbox data?

  After your Xbox repair is done, it is likely that your Xbox will automatically reset itself and you will need to go through the process of setting up your Xbox again. Most of your Xbox data is automatically saved to your gamertag so you're able to recover your data when you set up your Xbox again.

• Will I lose my data

  We understand that your data is valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. JoesGE is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment a rising out of the services provided by JoesGE. We can not guarantee that you will get your data back or that you will not lose your data. It is up to you to back up your data.