How to package items to ship/send them in for repair

Thanks so much for your interest in our repair services. 

• We offer free shipping labels within the US to cover the cost of shipping most devices into us for repair. You can obtain a free shipping label of your own by filling out the Repair Form under the repair services section of our website.

• If your package is not packaged correctly, there may be additional fees added to your repair bill by the postal service.

• If you want to send your items in a box or add insurance to the shipment, you will need to use your own shipping label. 

Packaging items with a Ground Advantage Mail Shipping Label

Watch this video if you are sending in a smaller item and received a Ground Advantage shipping label with a weight limit on it. If you have any questions, feel free to shoot us an email @ Support@JoesGE.com

Packaging items with a Priority Mail Flat Rate Padded Envelope Shipping Label

Watch this video if you are sending in a larger item or multiple items and have received the label for a Priority Mail Flat Rate Padded Envelope. If you have any questions, feel free to shoot us an email @ Support@JoesGE.com. We always suggest putting your item into a smaller box and then putting the box into the envelope if the item is small enough to be able to be put into a box. Some larger items will just need two envelopes. One to wrap the item. The second would have the label. This added a layer of protection to your device as it travels to Washington State. The maximum size box you can slide into the padded envelope is OD 7" x 5" x 4". 

Packaging items with a Priority Mail Region A Flat Rate Shipping Label

Watch this video if you are sending in a larger item or multiple items and have received the label for a Priority Mail Zone 1/Region A Flat Rate Box. If you have any questions, feel free to shoot us an email @ Support@JoesGE.com

Packaging your laptop, tablet, or other device with a Priority Mail Medium Flat Rate Box

This box looks very similar to the Regional Rate Box A but it is a different box. Usually we will email you a shipping label for this box to ship in your tablet, laptop, or game console.

Packaging your console or other device to ship with UPS

Check out this video to learn how to package your console for shipment with the UPS label that we provide you. 

Are you a business? We offer wholesale discounts on our repair services if you are sending numerous units in for repair or want to send us continuing batches of devices for repair on a regular basis. Contact our support team for more info Info@JoesGE.com (This email is only for wholesale inquiries, please contact Support@JoesGE.com for other inquiries).