USA Returns – 30 Days
We want you to be satisfied with your purchase! That’s why we offer a 30-day money-back guarantee on all products bought directly from JoesGE.com.
✅ After we receive your return, you can choose to:
- Get a full refund
- Exchange for an item of equal value
- Replace the product at no extra charge
📌 Important Notes:
- Returns must be initiated within 30 days of delivery – If more than 30 days have passed, we cannot accept the return.
- No restocking fee – We process refunds or contact you within 3 business days after receiving the return.
- The security sticker must be intact – If removed, the item is not eligible for a refund.
- If you ordered the wrong item or changed your mind, you must cover the return shipping cost.
- We do not refund original shipping costs.
International Returns – 30 Days
We appreciate our international customers! We offer the same 30-day return policy, with a slight difference:
🚚 You must cover return shipping costs, and we do not refund original shipping fees. This applies to all products, parts, and services.
📌 Other Important Notes:
- Returns must be initiated within 30 days of delivery – If more than 30 days have passed, we cannot accept the return.
- No restocking fee – Refunds or return updates are provided within 3 business days of receiving the item.
- The security sticker must be intact – If removed, the item cannot be refunded.
- We do not refund original shipping costs.
How to Request a Return
📧 Email us at Support@JoesGE.com to start your return.
🔗 Check out our warranty coverage here.