JoesGE Repair Guides
Not sure what’s wrong with your headphones? This page helps you narrow down common issues like battery drain, charging problems, no sound, Bluetooth connection issues, noise cancelling problems, and broken parts before you buy anything.
We’re building out diagnostics for the models we see most often in the shop. Start with your brand below, then choose your model to find the most likely cause and the next best step.
Available Headphone Diagnostics
Pick your brand and model below. Each diagnostic guide is designed to help you match symptoms, identify likely failures, and decide whether you need parts, a repair, or a full service.
Apple Diagnostics
AirPods Max diagnostics and repair help.
Apple AirPods Max Diagnostic
Model numbers: A2096, A3184
- Battery drain
- No power
- No sound
- One side out
- Condensation
- Headband issues
Beats Diagnostics
Studio and Solo headphone diagnostics.
Beats Studio Pro Diagnostic
Model number: A2924
- USB-C charging
- No power
- Battery drain
- No sound
- ANC issues
- Bluetooth pairing
Beats Studio3 Wireless Diagnostic
Model number: A1914
- Won’t charge
- No power
- Battery drain
- Flashing lights
- Broken hinge
- No audio
Beats Studio2 Wireless Diagnostic
Model number: B0501
- Micro-USB charging
- Battery failure
- No sound
- Speaker distortion
- Bluetooth dropouts
- Broken hinge
Beats Solo 4 Diagnostic
Model number: A3140
- USB-C charging
- No power
- Bluetooth issues
- No sound
- Broken hinge
- Ear pad wear
Beats Solo3 Wireless Diagnostic
Model number: A1796
- Battery replacement
- Charging port
- No power
- One side out
- Bad speaker
- Broken hinge
Beats Solo2 Wireless Diagnostic
Model number: B0534
- Battery drain
- Won’t charge
- Micro-USB port
- Bluetooth issues
- No audio
- Headband damage
Bose Diagnostics
QuietComfort and Noise Cancelling Headphones diagnostics.
Bose QuietComfort Ultra Headphones Diagnostic
Model / product ID: QuietComfort Ultra Headphones
- USB-C charging
- No power
- Battery drain
- ANC issues
- Microphone issues
- Weak sound
Bose QuietComfort 35 Diagnostic
Model / product ID: QC35 Series I
- Micro-USB charging
- Dead battery
- Won’t pair
- Disconnecting
- ANC issues
- Ear pad wear
Bose QuietComfort 35 II Diagnostic
Model / product ID: QC35 II
- Charging issues
- Battery failure
- Action button
- App connection
- ANC issues
- Mic problems
Bose Noise Cancelling Headphones 700 Diagnostic
Model / product ID: 794297
- USB-C charging
- Battery issues
- Touch controls
- App connection
- Mic quality
- ANC issues
Sony Diagnostics
Sony noise cancelling headphone diagnostics.
Sony WH-1000XM5 Diagnostic
Model number: YY2954
- USB-C charging
- Battery drain
- Bluetooth pairing
- App connection
- ANC issues
- Hinge damage
How It Works
The goal is simple: help you figure out the likely problem before you spend money on the wrong repair.
Choose your model
Start with the right brand and model so you’re looking at the correct symptoms and repair options.
Match your symptoms
Compare what your headphones are doing with common issues like no power, battery drain, bad sound, or broken parts.
Take the next step
Once you narrow it down, you can order parts, follow a guide, or send the repair in to us.
Don’t See Your Model?
We’re adding more diagnostics regularly. If your model isn’t listed yet, you can still request a repair quote, shop parts, or browse our repair guides.
Why Use JoesGE Diagnostics?
- Clear answers for common repair issues.
- Helps you avoid ordering the wrong part.
- Built around real problems we see in the shop.
- Good for DIY repairs or mail-in service.
- Backed by our 100-Day Limited Warranty on repairs.